Zendesk – Company Overview

Zendesk is one of the most prominent companies that offer customer service software solutions. The customer service software offered by Zendesk is being used by numerous companies across the world. The headquarters of Zendesk is located in California. It is one of the most profitable companies that you can find in the market as of now as well.

If you are looking for a way to manage and track customer support tickets in the most convenient way, Zendesk is the best solution available out there. Any web based business owner can implement it without any hesitation to answer customer support tickets quickly and accurately. The best thing about Zendesk is that it has the ability to integrate well with other CRM software available in the market. Their reasonable pricing plans makes it a perfect choice for almost all the web based businesses out there. 

History of Zendesk

Zendesk Company was discovered back in the year 2007. Three founders got together and launched a customer support software. This customer support software has gone through numerous ups and downs until what we can see as of now.

Zendesk is a company that originated in Denmark. It was able to receive an angle investment of $500,000. It provided an excellent assistance for the founders to come up with the customer support software. In addition to the initial funding, Zendesk was able to receive numerous funds from investors throughout the past. All these funds were used thoughtfully in order to enhance the overall functionality of the customer support solution offered under the brand. It has helped the company to come on a long journey and provide an excellent assistance for the people who are in need.

Who uses the products offered by Zendesk

At the moment, Zendesk offers their services to more than 40,000 web based businesses to manage better relationships with their customers. If you are looking for a convenient platform to answer all those customer support requests, you can think of using Zendesk. Most of the companies that use Zendesk maintain an excellent customer satisfaction rate due to its effectiveness.

How much does it cost? 

Zendesk offers five different packages for the people in need. The starter package is marked at just $per month and it can accommodate one agent. The other packages include Regular at $25 per month, Plus at $49 per month for Promo price, Enterprise at $125 per month and Enterprise Elite at $195 per month. You can try any of these packages for a 30 day trial period and decide the best one for you.

Features of the Zendesk customer support solution  

Zendesk offers flexible customer ticket management for its users. The automated workflow plays a major role behind it. This will make the life easy for all your customer support agents. It can also allow your customers to get a quick and an accurate solution. Multi-channel support that is offered by Zendesk will assist you to answer customer concerns through live chat, phone, web, email and social media. 

The advanced analytics and robust reporting features offered by Zendesk will assist you to get detailed reports about your performance at the end of the day. The customer interface can be branded according to the branding guidelines of your company. Therefore, they won’t feel like that are using another platform for their customer support tickets. Moreover, you can include community forms to allow your customers share ideas with each other and knowledge base portals to allow customers answer their own questions without contacting you. 

Zendesk can easily be integrated with a lot of third party apps available out there. In other words, it has more than 100 out of the box integrations. If you go for the Enterprise plan, you can accommodate an unlimited number of agents to support your customers. The screen casting features will assist your customers to record their screen and report bugs. It will also assist your customer support agents to get a proper idea about customer requests at the first instance. The tickets can be exported in CSV format for later use. Any worldwide company can also use Zendesk for their activities because of the multi locale languages and time zones.


The benefits of Zendesk

Zendesk is not just another ticketing platform. It can provide a bunch of rich and useful features for all the people who are using it. In fact, you will also be able to discover an in-built CRM within Zendesk. This CRM is capable of delivering an impressive functionality all the people who use the platform at the end of the day. That’s because you will be able to get assistance needed to organize your workflows, processes and ensure customer engagement in the long run.

Zendesk comes along with a software on its own. You will be able to use this software and transform the massive volume of support data that you have. For example, you can extract market insights and uncover new opportunities with what is available out there to you in the form of data. Hence, you will be able to get the support of Zendesk to take your company to the next level with ease.

Another great feature that you can find in Zendesk is that it will be able to deliver the support and assistance that you need to engage along with the high value prospects in a convenient manner. This will be able to contribute a lot towards the hassle free results that you can receive out of Zendesk at the end of the day. On the other hand, you will also be able to get the help of Zendesk and provide real time support for all the customers. 

Zendesk is a scalable solution. When your business is growing, you will come across with new methods to take care of your customers and help them with their concerns. Zendesk will be able to deliver assistance you need with it as well.

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